Optimized guest experience in hotels is about ensuring your guest feels welcomed, satisfied, enriched, and that they got value for their money. It’s important that the guest experience feels authentic and unique to every individual, so that it creates a lasting memory for the customer. This includes the entire customer journey, from researching and booking all the way through to post-stay. Much is discussed in regards to guest experience in today’s travel world, but often the guest experience and hotelier experience are inextricably linked. Both inspire and feed each other through demand, expectation, and satisfaction. In contemporary society, hotels are facing complex distribution, pricing, and guest contentment challenges – and that’s before COVID-19 hit!
Take into account:
Flexible booking policies
Many guests will be hesitant to book too far in advance and also may be forced to cancel reservations at short notice. The waiving or relaxing of cancellation fees is widespread across the industry for hotels, OTAs, and airlines. It will help to ensure vital guest satisfaction and future loyalty by offering empathy through flexibility.
Cleanliness and hygiene
Travellers will naturally be health conscious when they travel in the immediate future so you need to make assurances that your hotel is undertaking best practice in this area. Assess which areas of your property need improvement and increased precautions.
Shared spaces (lobby, bar, restaurant, pool etc)
Overcrowding should be avoided at all costs as many guests will be concerned about this – and it will likely be illegal. Again, assurances will need to be made that you have this under control. Intensify cleaning procedures, especially in high touch areas like these.
Contactless check-in, room entry, room service etc
These are requests that travellers have been leaning towards for some time prior to the pandemic, but will become much more of a demand now. Not only will it save the guest time and inconvenience, it will now make them feel safer. Hotels should access industry specific apps to help with check-in and room functionality.
Wellness services and amenities
The psychological effects of a global event like this shouldn’t be understated. Travellers will be looking for body and soul restoration, to feel healthy, clean, and normal again. Many will be eager to escape the surroundings they have just spent in lockdown to find calmer experiences.
Surge in adventure/active holidays
Being cooped up for weeks and months on end will have travellers craving adventure, exploration, and fun new experiences. Hotels should look at what packages they can offer for this group. It’s the perfect time to connect with local companies to broaden your offering.
Local health facilities
Even when all the restrictions have dissipated, the fear won’t. Guests will be making sure local health services are close to where they are staying and are reliable, to ensure the safety of themselves, family, friends, and colleagues.
To aid guests, update information on your website, including room descriptions and use guest messaging apps to make communication easier and more personalized.
And to tip the day of stay at our casa hotels and suits with Conveniently set in the Gachibowli district of Hyderabad, Casa Hotel & Suites, Gachibowli, Hyderabad is located 3.3 km from ISB, 13 km from Golkonda Fort and 16 km from City Centre Mall. This 4-star hotel offers room service, a 24-hour front desk and free WiFi. There is a restaurant serving Indian cuisine, and free private parking is available.
The hotel will provide guests with air-conditioned rooms with a desk, a kettle, a fridge, a safety deposit box, a flat-screen TV and a private bathroom with a shower. Selected rooms have a kitchen with a microwave. Casa Hotel & Suites, Gachibowli, Hyderabad offers a buffet or continental breakfast. For more information contact us or call at 9177029777.
